Lead Training Services

Award in Customer Care and Customer Service

MQF Level 4 CPD Award
Starting Date To Be Announced

In today’s competitive markets, customer service determines the winners and losers. The introduction of a Customer Care policy to an organisation is in no way an instant fix. Excellence in Customer Care has been described as a journey rather than a destination, or as the destination that is always just around the next corner.

Although recognising that superior customer service can have a positive effect on corporate profitability, many organisations are unsure of the right way to devise and implement a client-centred strategy. Implementation of the ‘In-house Strategic Plan’ will ensure creation of an organisational structure based on total customer orientation.

Accreditation and MQF level

NCFHE Logo - Lead Training Services MaltaA CPD Award accredited with 4 ECTS credits (MQF Level 4) by the National Commission for Further and Higher Education (NCFHE) in Customer Service and Customer Care will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment.

The course will be assessed by a 30 minute oral examination (25% weighting) and a final 2.5 hours written examination (50% weighting).

Entry requirements

Basic spoken and written English.

Target Audience

The target groups for this course in Customer Service and Customer Care are individuals who are highly motivated to pursue further studies or work career in the fields of Customer Care and Customer Service.

Course Outline

Trainers

Testimonials

  • After working for 15 years in the catering industry I felt a change was needed. Finding a job was getting harder everyday but with the help of LEAD Training Services I managed to get qualified and switch my career. I would recommend LEAD Training Services to anyone who wants to switch or improve career. They are amazing!
    Glenn Camilleri,
    February 2017

Frequently Asked Questions

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business and different geographical locations.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Monday, June 26th, 2017

Lead Training Services is pleased to announce the Autumn 2017 Intake for its exclusive accredited CPD Award Courses by the National Commission for Further and Higher Education (NCFHE).

Following is the list of courses for which Registrations are now open. …read more »