Lead Training Services

Award in Supervisory & Management Skills

MQF Level 5 CPD Award
Starting: 4th November 2019

The scope of this course is to develop the essential supervisory and management skills of learners that are required to lead their own teams at the place of work. Principles of customer service management are embedded within this module to allow learners to practice effective supervisory and management skills to drive performance at the place of work. The expected impact of this training is to increase the productivity levels of organisations working in a team setting.

Learning Outcomes

  • Apply customer service principles and systems required in a management role;
  • Manage and supervise operational activities at the place of work;
  • Manage and supervise human resources to carry out functional operations effectively at the place of work;
  • Principles of management in customer service – leadership styles, customer satisfaction, financial considerations, standard operating procedures;
  • Underpinning principles of relationship between training, experience and performance;
  • Categorise main types of operations found within the workplace environment;
  • Human resource management principles – roles and responsibilities, team management, resource planning and requirements, evaluation techniques.

Accreditation and MQF level

NCFHE Logo - Lead Training Services MaltaA CPD Award accredited with 2 ECTS credits (MQF Level 5) by the National Commission for Further and Higher Education (NCFHE), the Award in Supervisory & Management Skills will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment (Assignment).

Course Duration

This course is made up of 2 half-day sessions on the 4th & 25th November 2019, from 8:45 till 14:15.

Entry requirements

Minimum of 2 A Levels and 5 O levels OR a minimum of 3 years’ experience working within office administration (private or public) organisation. No academic entry requirements are required for persons of 23 years of age or more.

Venue

Tower Training Centre
Lower Ground Floor, Tower Business Centre, Tower Street, Swatar, Malta. (view map)

(Free parking available at level minus 5)

Trainer

Mr. David Dingli

Managing Consultant of Resource Productivity Consulting Services, (R.P.C.S.) and Assistant Professor with Maastricht School of Management, the Netherlands. His consulting practice specializes in strategic development and productivity improvement programs. David has consulted & provided training in private manufacturing & service organizations as well as Government bodies in areas that include: Strategic Business Planning, Efficiency improvement programs, process planning & re-engineering, work measurement, quality management (He is an ISO9000 internal auditor), and human resource development.

He has consulted in the pharmaceutical, medical products, furniture, metal, bottling, food, clothing, electronics, fiberglass, printing, postal, accounting, retail, medical, ship repair, recycling and real estate industries. He is also the HR executive at Dhalia Real Estate Services Ltd.

His international experience over the last 19 years reaches out to 29 countries, in Europe, Africa, Asia and South America lecturing at MBA level on topics like Entrepreneurship & Innovation, Strategy, Operations Management and Supply Chain Management.

Throughout his career he has delivered lectures and corporate training to over 5000 managers from more than 50 countries.

Course Funding Options

For Companies

  • INVESTING IN SKILLS
    Through this scheme, employers have the opportunity to get back a significant percentage of the costs that would have been incurred in any employee’s professional development via training. The ‘Investing in Skills’ scheme was launched to promote the training of persons actively participating in the Maltese Labour Market, with the aim to increase productivity and enhance adaptability.

    Learn more about this scheme »

For Individuals

  • GET QUALIFIED SCHEME
    Candidates can benefit from a 70% rebate of the course fee via tax credit. Get Qualified is an initiative that supports the personal development of individuals for the achievement of qualifications and certifications required by industry.

    Learn more about this scheme »
  • TRAINING PAYS SCHEME (TPS)
    Eligible candidates satisyfing a list of criteria can benefit from a 75% rebate on direct training cost.

    Learn more about this scheme »
Course Funding Options

Frequently Asked Questions

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Tuesday, October 15th, 2019

In a constantly and rapidly changing world, keeping up with changes and developments is essential for survival and growth. Successful organisations invest in one single strategy to adapt to these accelerated changes and become industry leaders – they invest in their employees’ professional development. This is where LEAD Training Services can help you.

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