Lead Training Services

Business Etiquette

As the global market grows, we cannot but examine international business etiquette and the need to understand multiple international standards of business. Presenting yourself as a professional gives your business that cutting edge it deserves. We can train YOU and YOUR TEAM the essentials of business and corporate etiquette.

How To Make A Positive First Impression

The programme starts by discussing how to make a positive first impression. We deal with posture, eye contact, hand-shakes and general and body language, altertness, courtesy and timeliness.

The Essentials

We then move on the essentials when it comes to interaction: learning names, dealing with name cards, handling business cards, excusing yourself, respecting personal space and giving instructions.

Phone Etiquette

Phone etiquette is imperative in a professional environment. We guide you on how to answer a call according to etiquette, we examine your choice of words, tone and voice level. We discuss how to return a call, how to round up a conversation and how to set an appointment.

Email and Letter etiquette

Email and Letter etiquette is just as vital. We deal with how to choose the right words, format, timing, recipient and closing line.

Etiquette In Meetings

Etiquette in meetings can get tricky. We talk about how to open or close doors for clients, how to guide them towards their table, how to position people round a table and how to conduct yourself in general.

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business and different geographical locations.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Thursday, February 15th, 2018

On the 9th February 2018, LEAD Training Services held its annual Award Ceremony at the Xara Lodge in Rabat. Present for this event were over 300 students who attended LEAD’s accredited professional short courses during 2017 and successfully achieved their CPD Award Qualifications.

Special guests for this ceremony included the Mr. Martin Borg, and Educational Management and Quality Control expert Mr. Paul Gauci Executive Head of BOV Training Centre and trainer with LEAD Training Services. All of these, together with Mr James Grech Managing Director of LEAD Training Services delivered short speeches during this event. …read more »