Lead Training Services

Hospitality Training and Consultancy

Providing Quality Service in the Hospitality Sector

LEAD Training Services in partnership with Hotelogique offers a portfolio of consultancy and training products, specifically designed for the hospitality industry. Our trainers and consultants have over 15 years of combined hotel management experience in Malta as well as in the Middle East.

Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The text provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their quality service goals.

Targeted at front liners in the trade.

The programme is made up of:

  • Receptionists
  • Waiters
  • Barmen
  • Guest relations
  • Concierge
  • Housekeepers

Course Outline

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business and different geographical locations.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Thursday, February 15th, 2018

On the 9th February 2018, LEAD Training Services held its annual Award Ceremony at the Xara Lodge in Rabat. Present for this event were over 300 students who attended LEAD’s accredited professional short courses during 2017 and successfully achieved their CPD Award Qualifications.

Special guests for this ceremony included the Mr. Martin Borg, and Educational Management and Quality Control expert Mr. Paul Gauci Executive Head of BOV Training Centre and trainer with LEAD Training Services. All of these, together with Mr James Grech Managing Director of LEAD Training Services delivered short speeches during this event. …read more »