Lead Training Services

Award in Supervisory & Management Skills

MQF Level 5 CPD Award (In-House Training)
Duration: 10 contact hours

The scope of this course is to develop the essential supervisory and management skills of learners that are required to lead their own teams at the place of work. Principles of customer service management are embedded within this module to allow learners to practice effective supervisory and management skills to drive performance at the place of work. The expected impact of this training is to increase the productivity levels of organisations working in a team setting.

Learning Outcomes

  • Apply customer service principles and systems required in a management role;
  • Manage and supervise operational activities at the place of work;
  • Manage and supervise human resources to carry out functional operations effectively at the place of work;
  • Principles of management in customer service – leadership styles, customer satisfaction, financial considerations, standard operating procedures;
  • Underpinning principles of relationship between training, experience and performance;
  • Categorise main types of operations found within the workplace environment;
  • Human resource management principles – roles and responsibilities, team management, resource planning and requirements, evaluation techniques.

Accreditation and MQF level

NCFHE Logo - Lead Training Services MaltaA CPD Award accredited with 2 ECTS credits (MQF Level 5) by the National Commission for Further and Higher Education (NCFHE), the Award in Supervisory & Management Skills will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment (Assignment).

Course Duration

This course is made up of 2 half-day sessions.

Entry requirements

Minimum of 2 A Levels and 5 O levels OR a minimum of 3 years’ experience working within office administration (private or public) organisation. No academic entry requirements are required for persons of 23 years of age or more.

Trainer

Mr. David Dingli

Managing Consultant of Resource Productivity Consulting Services, (R.P.C.S.) and Assistant Professor with Maastricht School of Management, the Netherlands. His consulting practice specializes in strategic development and productivity improvement programs. David has consulted & provided training in private manufacturing & service organizations as well as Government bodies in areas that include: Strategic Business Planning, Efficiency improvement programs, process planning & re-engineering, work measurement, quality management (He is an ISO9000 internal auditor), and human resource development.

He has consulted in the pharmaceutical, medical products, furniture, metal, bottling, food, clothing, electronics, fiberglass, printing, postal, accounting, retail, medical, ship repair, recycling and real estate industries. He is also the HR executive at Dhalia Real Estate Services Ltd.

His international experience over the last 19 years reaches out to 29 countries, in Europe, Africa, Asia and South America lecturing at MBA level on topics like Entrepreneurship & Innovation, Strategy, Operations Management and Supply Chain Management.

Throughout his career he has delivered lectures and corporate training to over 5000 managers from more than 50 countries.

Course Funding Options

For Companies

  • INVESTING IN SKILLS
    Through this scheme, employers have the opportunity to get back a significant percentage of the costs that would have been incurred in any employee’s professional development via training. The ‘Investing in Skills’ scheme was launched to promote the training of persons actively participating in the Maltese Labour Market, with the aim to increase productivity and enhance adaptability.

    Learn more about this scheme »
Course Funding Options

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Monday, February 25th, 2019

On the 7th February 2019, LEAD Training Services organised its annual award ceremony. This annual event was held at the Xara Lodge in Rabat.

A total of 343 students who successfully completed an accredited CPD Award course during the year 2018 were invited for this ceremony in order to be officially presented with the CPD Award Certificate.

…read more »