Lead Training Services

Award in Customer Care and Customer Service

MQF Level 4 CPD Award
Starting Date To Be Announced

In today’s competitive markets, customer service determines the winners and losers. The introduction of a Customer Care policy to an organisation is in no way an instant fix. Excellence in Customer Care has been described as a journey rather than a destination, or as the destination that is always just around the next corner.

Please note:

A morning course is available. Click here to view.

Although recognising that superior customer service can have a positive effect on corporate profitability, many organisations are unsure of the right way to devise and implement a client-centred strategy. Implementation of the ‘In-house Strategic Plan’ will ensure creation of an organisational structure based on total customer orientation.

Accreditation and MQF level

The accreditation status of this programme is a ‘‘Higher Education Programme’’. A CPD Award accredited with 4 ECTS credits (MQF Level 4) by the Malta Further & Higher Education Authority (MFHEA) in Customer Service and Customer Care will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment.

The course will be assessed by a 30 minute oral examination (25% weighting) and a final 2.5 hours written examination (50% weighting).

Entry requirements

Basic spoken and written English.

Target Audience

The target groups for this course in Customer Service and Customer Care are individuals who are highly motivated to pursue further studies or work career in the fields of Customer Care and Customer Service.

Course Outline



  • After working for 15 years in the catering industry I felt a change was needed. Finding a job was getting harder everyday but with the help of LEAD Training Services I managed to get qualified and switch my career. I would recommend LEAD Training Services to anyone who wants to switch or improve career. They are amazing!
    Glenn Camilleri,
    February 2017

Frequently Asked Questions

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Thursday, March 17th, 2022

Here are 11 reasons why you should enroll in LEAD Training Services’ Corporate Series courses:

1.     They are accredited courses. Our Corporate Series courses are fully accredited by the MFHEA, at MQF Level 5, 2 ECTS. This means that the courses have employment and academic value. So our courses will help you to get the very best out of your investment and time.

2.     They are short courses. Sometimes, the best way to learn, is by getting to the gist of it. These courses are 7 to 10 hours long but well informative, split over 3 mornings, in order to give you enough time to balance your work schedule, while investing in your continuous professional development.

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