It is the ideal course for individuals who want to gain an introductory qualification to kick start a career in HR and also for those who already work in HR and would like to nurture their career and update their knowledge with the latest developments and best practice in HR and People Management.

Accreditation and MQF level

A CPD Award accredited with 4 ECTS credits (MQF Level 5) by the National Commission for Further and Higher Education (NCFHE) in HR and People Management will be presented to delegates who obtain a minimum pass in the relative assignment.

Entry requirements

Minimum of 2 A Levels and 5 O levels OR a minimum of 3 years’ experience working within office administration (private or public) organisation.

Duration

This course is made up of 8 evening sessions.

Course Delivery Mode – Live Webinars

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform through which students can follow the trainer presenting live whilst also using a powerpoint presentation and sharing other resources as necessary.  Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.  Our student support team will assist all students with simple instructions on how to access the webinar online.  A support line will also be made available to communicate with a student support officer in case of technical difficulties encountered during the live webinar.

All webinars will also be recorded and uploaded on the student online resources portal for future reference during home study.  Trainers will also dedicate very regular Q & A times during the webinar to ensure all students can have the chance to ask questions and reach the intended learning objectives.  The email and contact details of the trainer will also be made available in case students would wish to get in touch with the trainer throughout the course period.

Short 10 minute breaks will be given during the webinar.

Course Dates

Please note that as per terms and conditions, LEAD Training Services reserves the right to alter course dates, times and venue in exceptional circumstances beyond its control.

Course Outline

Module 1: Precision Performance Management Skills

ECTS credits: 1
Trainer: James Ashton

Learning Outcomes:

At the end of the module/unit the learner will be able to:

• Define Performance Management as the healthy process of setting boundaries and expectations between managers and direct reports
• Analyse and document the key expectations they have of direct reports
• Describe the nature of performance management
• Outline the performance management cycle
• Differentiate between performance management and performance appraisal
• Identify the different performance appraisal techniques that can be used by organisations such as
• Rating Scales, Management by Objectives and Critical Incidents.
• List the advantages and disadvantages of different performance appraisal techniques

Module 2: Legal Matters in HR Management

ECTS credits: 1
Trainer: Chris Cutajar

Learning Outcomes:

• Identify illegal (discriminatory) practices in recruitment.
• Describe what clauses an employment contract should have and their enforceability.
• List the salient points of the Employment and Industrial Relations Act (EIRA).
• Describe and identify different types of employment contracts.
• Describe the different working time regulations that are relevant to different industrial sectors.
• Identify instances of workplace harassment, discrimination and victimisation.
• Different family based rights that are applicable such as parental leave entitlements, urgent family leave entitlements and other family entitlements.
• Identify the applicability of data protection provisions to different aspects of an employment relationship.
• Describe the different social security benefits that employees are entitled to.
• Describe the rights and entitlements that part-time workers should have.
• Identify what disciplinary actions are permitted and how to go about them to mitigate the impact of and avoid costly litigation.

Module 3: Human Resources Auditing

ECTS credits: 1
Trainer: James Grech

Learning Outcomes:

• Describe the main principles of an objective internal audit assignment
• Define HR Auditing and appreciate its scope and different purposes
• Describe and list different categories or purposes of HR Audits – Compliance; Best Practises;
• Strategic; Function-Specific.
• Identify and appreciate the link between effective HR Audits and the relevance of the HR function as a strategic business partner within an organisation
• Describe audit Goals and the success criteria of an effective HR audit process
• Define Continuous Improvement Auditing
• Differentiate between Compliance and Service Quality Audits and Continuous Improvement Audits.
• List different ways and techniques of collecting data
• Describe the attribute of ‘professional scepticism’ and its importance in auditing
• Appreciate the importance of ‘planning’, ‘evidence’ and ‘documentation’ during auditing assignments
• Define and Describe risk management, risk assessment and its relation to an audit.

Module 4: Precision Interviewing Skills

ECTS credits: 1
Trainer: James Ashton

In collaboration with:

Learning Outcomes:

At the end of the module/unit the learner will be able to:

• Define the role of the interview in the context of the larger Human Resources value chain and the talent cycle
• Describe the context of organisational assessment and the function of the management interview
• Identify how an organisation’s brand is best portrayed in an interview
• List issues of bias and prejudice and name the ten areas where interview bias most occurs
• Describe the process of developing comprehensive job profiles for use in interviewing
• Describe various performance derailers and how to assess these in an interview
• List signs that a candidate is lying or manipulating the truth
• Describe a method for developing interview questionnaires
• Define the importance of in-depth probing in an interview
• Describe how to rate candidates in an interview
• Describe how to compare candidates using a rating matrix
• Define how to translate their recruitment and interviewing process into a system-driven process

Trainers

James Grech

James Grech graduated with a Bachelor of Business and Commerce Degree in 2001 and later on obtained the Accountancy (Honours) degree from the University of Malta in 2003. James is Certified Public Accountant and holds a Practising Certificate in Auditing issued by the Ministry of Finance in Malta. He is also qualified as Certified Information Systems Auditor (CISA) and member of ISACA. James is also a member of the Institute of Internal Auditing (US), and is a Certified Internal Auditor (CIA). The CIA is the only internationally accepted certification designation for internal auditors and is the standard by which individuals demonstrate their competence and professionalism in the internal auditing and Management Consultancy field.

James is a renowned Business Consultant and Management/Business trainer and conference speaker in Malta and is also founder and Managing Director of LEAD Training Services, one of Malta’s largest professional training Institute licensed by the Malta National Commission for Further and Higher Education (NCFHE).

Christopher Cutajar

Christopher obtained an Executive Master in Business Administration from the University of Malta in 2013. His dissertation was related to the Perceptions of Trade Unions held by Workers in Malta, which focused on the Hospitality Industry. He was directly active in the trade union sector between 2009 and 2014, whereby he had managed to obtain both first-hand experience of the trade unions’ work and also knowledge through various seminars and conferences, held locally and abroad. He had the opportunity to attend for various courses organised by the European Trade Union Institute.

He took care of various recruitment processes within the Public Sector and the Public Service, and currently serves as the Permanent Secretary of the Ministry for Transport, Infrastructure and Capital Projects.

James Ashton

James is the Managing Partner of Multiplex. His business experience is firstly in people development, then later as the COO of a bank then prior to the launch of Multiplex, for seventeen years as co-founder and leader of Omnicor, a people development consulting firm operating in and from South Africa.

He coaches people around the world and has around 3000 hours in-session coaching time. James has a Master’s degree in Organisational Psychology and is currently working on becoming accredited as a Master Coach through the European Mentoring and Coaching Council. He is the author of the Effective Leader Index (a leadership psychometric assessment tool), the book Effective Leadership Just Got Personal and Selection Blueprint a widely used competency based interviewing system. His experience and stories provide a rich source of insight during his training.

In 2012 he and his wife Cathy Ashton moved to Europe and launched the forerunner of Multiplex to focus on Maltese and other European clients in creating and supporting personal and organisational change

Testimonials

• I would like to express my sincere thanks for all the assistance, and immediate replies to any queries I submitted, prior the course commencement, during and after the course.In addition, the course covered an extensive amount of information in relation to the topic. I would also like to state that all modules were interesting and informative and the lecturers were knowledgeable of the subject they delivered.
  Lorraine Camilleri (October 2020)
• This is my second course with Lead Training Services and I do not hesitate to recommend this educational institution to anybody who is keen on having a good learning experience both on line or face to face. The lecturers, Maltese and foreigners are brilliant in their field of expertise and frequently pose challenging questions to make sure everyone is on board. The material supplied is contemporary and always delivered on time by the efficient staff at Lead. Training at Lead is Rewarding and Enjoyable. Thanks Lead, for delivering courses of such a high standard!
  Angiolino Sciberras (October 2020)
• Great experience. Professional and most of all superb lectures. Thanks!
  Ryan Fenech (October 2020)
• I highly recommend LEAD for their professionalism in conducting the course which I took (HR & People Managment) and a big thanks also to their highly qualified tutors. It surely helped me in changing my career path.
  Sara Jane Buhagiar (April 2019)
• The Award in HR & People Management course is really good especially for those individuals who would like to progress further in the line of HR. The structure of the course and the content of the sessions are all useful and impactful. What I mostly liked about this course is that students were given the opportunity to bring forward real examples from their companies and apply it to specific scenarios tackled throughout the sessions.Keep it up Lead!
  Roberta Sultana
  KPMG Malta (January 2019)
  
• I had no working experience in HR before enrolling for this course. I wanted to get a very good introduction of the HR industry and the course did not disappoint.The trainers were brilliant and all of them delivered practical and high quality material. Throughout this course I gained a clear and in-depth understanding of four of the main pillars of HR.In addition the sessions were interactive with plenty of discussions and group exercises.I would definitely recommend this course.
  Melco Mallia (October 2018)
• The course lecturers were brilliant combining theory and practices and the notes provided were helpful both as reading material and also for the assignment. The lecturers brought with them years of experience and knowledge and answered all our queries with depth.The lecture rooms are modern and bright with all the necessary facilities even for coffee breaks.
  Joseph Vassallo (October 2018)
• The topics covered were very good. Explanations were always supported with relevant and practical examples. The lecturers were experts in their respective fields and knew what they were talking about. It was not just about delivering a lecture, it was an ongoing discussion. We all had the opportunity to discuss matters confidently and put forward our thoughts and concerns. Lecturers were very helpful throughout.
  Christie Cachia (April 2018)
• I have completed the HR and people management course and currently doing the management course. I have found Lead tutors to be very professional and highly skilled to give lectures and make each session interesting and a pleasure to be in. I highly recommend their services and I am looking forward to do more courses in the future with them.
  Natalie Axiak,
  Identity Malta (February 2018)
• It has truly been a pleasurable experience going through this course. Lessons where very interesting especially the interactive ones.
  It has proved that there is surely a lot to learn always. Thank you for the opportunity and the excellent organisation.
  Shirley Cuschieri,
  EnergyCasino Ltd (October 2017)
• Thank you very much!!! The course structure is very good, it takes you gradually trough all aspects of modern HR.
  I have to say that the best tutors without the doubt were Mr Grech and Mr Azzopardi, you rarely see such passionate and dedicated tutors as these two gentlemen. I will definitely recommend it.
  Helena Gore
  Glooxy Plus (October 2017)
• I was looking for a course with an edge until I was introduced to Lead Training Services. The course was well presented and very engaging offering a vast array of fresh ideas an knowledge. Furthermore upon completion of the course I was introduced to a world of new prospects for my career. I highly recommend their courses.
  Sean Dingli,
  Maltapost (October 2017)
• Great experience at lead training centre while doing the course for HR and great teaching and also helped me alot in my current job and for my future …would defintley come again for another course Worth every penny 😊
  Vanessa Vella (October 2017)
• I am very satisfied with the organisation, delivery and outcome of the course, as it helped me acquire the desired knowledge of the main activities and functions of HR.
  Ivan Scicluna (October 2017)
• Recently I applied for the ‘Award in HR and People Management’ course. It was a good experience and all lessons were well explained. The students had time to ask questions and interact with each other during lessons.
  Alexandra Lia,
  NetEnt Malta Ltd
• I have attended the award in human resources and people management training program and must say that it was a well organised and well delivered training. Tutors addressing the different modules were all very well prepared and helpful. All modules were very interesting and explained in the best way.
  Charmaine Zerafa