The course ideal for individuals who wish to gain an introductory Award to enhance their knowledge, skills and competences in their current or prospective role in office administration in management.

Overall Course Objectives

At the end of the module/unit the learner will be able to:

• Reflect and interpret their role’s significance and contribution to the organization’s efficiency and achievements.
• Analyse and expand on their working relationships as a team player in the organisation.
• Reflect and develop their oral, written and non-verbal communication behavioural patterns and interpersonal skills.
• Develop a personal and strategic action plan to become more efficient in their administrative role for the sake of their own professional development and the organization’s success.
• Improve their time management and performance.
• Improve written, effective & formal communications.
• Plan, implement and analyze room for improvement for office systems.
• Build their confidence in handling, managing and projecting data and information by developing skills which require one to plan, implement and analyze room for improvement in such systems.

Accreditation and MQF level

The accreditation status of this programme is a ‘‘Higher Education Programme’’. A CPD Award accredited with 8 ECTS credits (MQF/EQF Level 5) by the Malta Further & Higher Education Authority (MFHEA) in Office Management & Administration will be presented to delegates who obtain a minimum pass in the relative assignment.

Target Audience

This accredited Award aims to enhance one’s confidence in their current role with knowledge and skills that would augment their daily tasks efficiency, such as:

• Individuals employed in an office setup such as clerks or junior accounting staff looking at increasing their existing skill set;
• Individuals returning to work and early school leavers who wish to pursue an office based job.
• Administrative personnel such as PAs and Secretaries
• Recently appointed administrative personnel with supervisory roles:
• Office Administrators
• Company Secretaries
• Administrative Executives
• Accounts Assistants
• Office Managers

Entry Requirements

Minimum of 5 O-Levels or 2 A-Levels or equivalent minimum of MQF/EQF Level 4 of Academic Qualification or a minimum of 2 years of experience working in a business office environment

Duration & Mode of Attendance

This part-time accredited course is made up of 12 Live evening Online Webinars sessions which are spread over a period of 14 weeks.

Course Delivery Mode – Live Webinars

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform through which students can follow the trainer presenting live whilst also using a PowerPoint presentation and sharing other resources as necessary.  Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.  Our student support team will assist all students with simple instructions on how to access the webinar online.  A support line will also be made available to communicate with a student support officer in case of technical difficulties encountered during the live webinar.

All webinars will also be recorded and uploaded on the student online resources portal for future reference during home study.  Trainers will also dedicate very regular Q & A times during the webinar to ensure all students can have the chance to ask questions and reach the intended learning objectives.  The email and contact details of the trainer will also be made available in case students would wish to get in touch with the trainer throughout the course period.

Short 10 minute breaks will be given during the webinar.

How You’ll Learn

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform, through which students can follow the trainer presenting live, whilst also using a PowerPoint presentation and sharing other resources as necessary.

Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.

The course will also make use of:

• Online Presentations
• Video Lecturing;
• Q&A via online course forum;
• Online Q&A with Educator (Trainer).

The above are considered to be contact hours as all of the above will be under control of the instructor.

Method of Assessment

At the end of the course, students will be presented with the Assignment, with practical case study questions of no longer than 3,000 words total. Students need to submit the assignment as per the submission date on the assignment questions document provided.

Grading: The assignment questions will be corrected and students must achieve a pass mark of at least 50 marks, in order to be given a certification.

Language of Course Instruction & Course Materials

The course materials and the live webinars are in English.

Course Dates

Please note that as per terms and conditions, LEAD Training Services reserves the right to alter course dates, times and venue in exceptional circumstances beyond its control.

Total Hours of Learning

This is an accredited course, which requires students to commit themselves and to be responsible for their own studies. Below is a suggested guideline of the number of hours each student should dedicate to self-studying and preparing for the final written assignment.

Course Outline

Trainers

Malcolm J. Naudi

Malcolm J. Naudi was born in Sliema, Malta, in 1961. He obtained his secondary education at St Aloysius College, Birkirkara, his upper secondary education at Stella Maris College, Gzira, and furthered his studies in journalism and mass communications at the University of Malta and overseas.

At the age of 16 he started working as a cub reporter in the Newsroom of the Times of Malta and after completing Sixth Form rejoined the paper. He was a full-time journalist until 2007, working in all the editorial departments, mostly with The Sunday Times, where for 16 years he was Deputy Editor, among other responsibilities.

In 2008 he set up Malcolm J. Naudi Communications, which specialises in public affairs, PR consultancy, TV production and new media. He is managing director of Know Now Ltd, the company that owns the Malcolm J. Naudi Communications brand.

Malcolm currently acts as Communications Officer of the English-Speaking Union of Malta, which was officially inaugurated in May, 2010, with the attendance of over 50 delegates from around the world. He is also a founder member and chairman of the Institute of Maltese Journalists. The Institute was formed in 1989 and he has been chairman since 2001. In this capacity he is a trustee of the Tumas Fenech Foundation for the Education of Journalists.

James Grech

James Grech graduated with a Bachelor of Business and Commerce Degree in 2001 and later on obtained the Accountancy (Honours) degree from the University of Malta in 2003. James is Certified Public Accountant and holds a Practising Certificate in Auditing issued by the Ministry of Finance in Malta. He is also qualified as Certified Information Systems Auditor (CISA) and member of ISACA. James is also a member of the Institute of Internal Auditing (US), and is a Certified Internal Auditor (CIA). The CIA is the only internationally accepted certification designation for internal auditors and is the standard by which individuals demonstrate their competence and professionalism in the internal auditing and Management Consultancy field.

James is a renowned Business Consultant and Management/Business trainer and conference speaker in Malta and is also founder and Managing Director of LEAD Training Services, one of Malta’s largest professional training Institute licensed by the Malta Malta Further & Higher Education Authority (MFHEA).

Dr. Vincent Marmara

Dr. Vincent Marmarà is a Statistician and Researcher by profession. He obtained his first degree in Statistics, Operational Research and Mathematics at the University of Malta. He later advanced his studies by obtaining Masters of Science in Statistics at Sheffield University, UK. Furthermore, he has obtained his PhD in Mathematics (Statistics) from the University of Stirling, Scotland. He was entrusted with numerous research projects both at a national and international level. He led research groups and analyzed data to a high-level scientific extent.

Vincent has over 11 years of experience in the Remote Gaming Industry as a Business Intelligence Analyst and Consultant. He occupied several key important roles in various organisations such as: Student Representative of the Faculty Board of Science (University of Malta), President of the Science Student Society, President of the Malta Statistics and Operations Research Organisation (MSTOR), Financial Officer of the National Youth Council, Deputy CEO and Chief Regulatory Officer within the Malta Lotteries and Gaming Authority.

Dr. Vincent Marmarà lectures statistics at the Department of Management (FEMA) at the University of Malta. Vincent is a fellow member (FRSS) of the Royal Statistical Society (UK). Dr. Marmarà provided research consultancy services to various organisations and supervised / is currently supervising BSc, BCom, MBA and MSc research students at the University of Malta. Vincent published several academic articles on international journals and other scientific surveys in Malta. At present he is one of the partners and co-owner of the statistics research company, Sagalytics.