Lead Training Services

Award in Office Management & Administration

MQF/EQF Level 5 CPD Award
Starting Date To Be Announced

LEAD Training Services has designed the Award in Office Management & Administration short course CPD Award to assist participants in gaining a solid foundation in Office Management & Administration matters.

The course ideal for individuals who wish to gain an introductory Award to enhance their knowledge, skills and competences in their current or prospective role in office administration in management.

Overall Course Objectives

At the end of the module/unit the learner will be able to:

  • Reflect and interpret their role’s significance and contribution to the organization’s efficiency and achievements.
  • Analyse and expand on their working relationships as a team player in the organisation.
  • Reflect and develop their oral, written and non-verbal communication behavioural patterns and interpersonal skills.
  • Develop a personal and strategic action plan to become more efficient in their administrative role for the sake of their own professional development and the organization’s success.
  • Improve their time management and performance.
  • Improve written, effective & formal communications.
  • Plan, implement and analyze room for improvement for office systems.
  • Build their confidence in handling, managing and projecting data and information by developing skills which require one to plan, implement and analyze room for improvement in such systems.

Accreditation and MQF level

The accreditation status of this programme is a ‘‘Higher Education Programme’’. A CPD Award accredited with 8 ECTS credits (MQF/EQF Level 5) by the Malta Further & Higher Education Authority (MFHEA) in Office Management & Administration will be presented to delegates who obtain a minimum pass in the relative assignment.

Target Audience

This accredited Award aims to enhance one’s confidence in their current role with knowledge and skills that would augment their daily tasks efficiency, such as:

  • Individuals employed in an office setup such as clerks or junior accounting staff looking at increasing their existing skill set;
  • Individuals returning to work and early school leavers who wish to pursue an office based job.
  • Administrative personnel such as PAs and Secretaries
  • Recently appointed administrative personnel with supervisory roles:
  • Office Administrators
  • Company Secretaries
  • Administrative Executives
  • Accounts Assistants
  • Office Managers

Entry Requirements

Minimum of 5 O-Levels or 2 A-Levels or equivalent minimum of MQF/EQF Level 4 of Academic Qualification or a minimum of 2 years of experience working in a business office environment

Duration & Mode of Attendance

This part-time accredited course is made up of 12 Live evening Online Webinars sessions which are spread over a period of 14 weeks.

Course Delivery Mode – Live Webinars

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform through which students can follow the trainer presenting live whilst also using a PowerPoint presentation and sharing other resources as necessary.  Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.  Our student support team will assist all students with simple instructions on how to access the webinar online.  A support line will also be made available to communicate with a student support officer in case of technical difficulties encountered during the live webinar.

All webinars will also be recorded and uploaded on the student online resources portal for future reference during home study.  Trainers will also dedicate very regular Q & A times during the webinar to ensure all students can have the chance to ask questions and reach the intended learning objectives.  The email and contact details of the trainer will also be made available in case students would wish to get in touch with the trainer throughout the course period.

Short 10 minute breaks will be given during the webinar.

How You’ll Learn

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform, through which students can follow the trainer presenting live, whilst also using a PowerPoint presentation and sharing other resources as necessary.

Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.

The course will also make use of:

  • Online Presentations
  • Video Lecturing;
  • Q&A via online course forum;
  • Online Q&A with Educator (Trainer).

The above are considered to be contact hours as all of the above will be under control of the instructor.

Method of Assessment

At the end of the course, students will be presented with the Assignment, with practical case study questions of no longer than 3,000 words total. Students need to submit the assignment as per the submission date on the assignment questions document provided.

Grading: The assignment questions will be corrected and students must achieve a pass mark of at least 50 marks, in order to be given a certification.

Language of Course Instruction & Course Materials

The course materials and the live webinars are in English.

Course Dates

Modules Dates Time
Module 1: Award in Office Communication & Business English (MQF Level 5, 2 ECTS/ECVETS) TBC 1730-2030
Module 2: Award in Accounting and Financial Management Essentials (MQF Level 5, 2 ECTS/ECVETS) TBC 1730-2030
Module 3: Award in Information and Data Management & Security (MQF Level 5, 2 ECTS/ECVETS) TBC 1730-2030
Module 4: Award in Microsoft Excel: Beginners to Intermediate (MQF Level 5, 2 ECTS/ECVETS) TBC 1730-2030

Please note that as per terms and conditions, LEAD Training Services reserves the right to alter course dates, times and venue in exceptional circumstances beyond its control.

Total Hours of Learning

This is an accredited course, which requires students to commit themselves and to be responsible for their own studies. Below is a suggested guideline of the number of hours each student should dedicate to self-studying and preparing for the final written assignment.

Total Course Contact Hours
(Live Online Webinars)
Total Course Suggested Self-Study Hours
(reading for interest & further knowledge)
Total Course Supervised Placement and Practice Hours
(Work placement supervision)
Total Course Suggested Assessment Hours
(Take home assignment)

Course Outline


Course Funding Options

For Individuals

    Candidates can benefit from a 70% rebate of the course fee via tax credit. Get Qualified is an initiative that supports the personal development of individuals for the achievement of qualifications and certifications required by industry.

    Learn more about this scheme »
    Eligible candidates satisyfing a list of criteria can benefit from a 75% rebate on direct training cost.

    Learn more about this scheme »

Frequently Asked Questions

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Thursday, March 17th, 2022

Here are 11 reasons why you should enroll in LEAD Training Services’ Corporate Series courses:

1.     They are accredited courses. Our Corporate Series courses are fully accredited by the MFHEA, at MQF Level 5, 2 ECTS. This means that the courses have employment and academic value. So our courses will help you to get the very best out of your investment and time.

2.     They are short courses. Sometimes, the best way to learn, is by getting to the gist of it. These courses are 7 to 10 hours long but well informative, split over 3 mornings, in order to give you enough time to balance your work schedule, while investing in your continuous professional development.

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