Lead Training Services

Award in Supervisory & Management Skills

MQF Level 5 CPD Award
Starting: 24th September 2024

The scope of this course is to develop the essential supervisory and management skills of learners that are required to lead their own teams at the place of work. Principles of customer service management are embedded within this module to allow learners to practice effective supervisory and management skills to drive performance at the place of work. The expected impact of this training is to increase the productivity levels of organisations working in a team setting.

Learning Outcomes

  • Apply customer service principles and systems required in a management role;
  • Manage and supervise operational activities at the place of work;
  • Manage and supervise human resources to carry out functional operations effectively at the place of work;
  • Principles of management in customer service – leadership styles, customer satisfaction, financial considerations, standard operating procedures;
  • Underpinning principles of relationship between training, experience and performance;
  • Categorise main types of operations found within the workplace environment;
  • Human resource management principles – roles and responsibilities, team management, resource planning and requirements, evaluation techniques.

Accreditation and MQF level

The accreditation status of this programme is a ‘‘Higher Education Programme’’. A CPD Award accredited with 2 ECTS credits (MQF Level 5) by the Malta Further & Higher Education Authority (MFHEA), the Award in Supervisory & Management Skills will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment (Assignment).

Course Dates & Duration

Modules Dates Time
Session 1 24/09 9:15 – 12:15
Session 2 01/10 9:15 – 12:15
Session 3 08/10 9:15 – 13:15

Please note that as per terms and conditions, LEAD Training Services reserves the right to alter course dates, times and venue in exceptional circumstances beyond its control.

A 10-15 minute break will be allowed every hour during which students can also take this opportunity to submit further questions or comments to the trainer.

Entry requirements

Minimum of 2 A Levels and 5 O levels OR a minimum of 3 years’ experience working within office administration (private or public) organisation. No academic entry requirements are required for persons of 23 years of age or more.

Course Delivery Mode – Live Webinars

This course will be delivered via live online webinars.  The course trainers will be visible on screen via a professional webinar platform through which students can follow the trainer presenting live whilst also using a powerpoint presentation and sharing other resources as necessary.  Students will be able to interact with the trainer by sending questions or comments through the same webinar platform.  Our student support team will assist all students with simple instructions on how to access the webinar online.  A support line will also be made available to communicate with a student support officer in case of technical difficulties encountered during the live webinar.

All webinars will also be recorded and uploaded on the student online resources portal for future reference during home study.  Trainers will also dedicate very regular Q & A times during the webinar to ensure all students can have the chance to ask questions and reach the intended learning objectives.  The email and contact details of the trainer will also be made available in case students would wish to get in touch with the trainer throughout the course period.


Mr. Steve Compagno

In the educational and business development fields in which Steve works in, he specializes in quality assurance and compliance, education and corporate training.  Apart from having experience in writing educational syllabi and accredited courses, Steve has experience in tutoring individuals and group classes in a variety of subjects such as business management, management, customer care, training the trainer, sales and negotiation and marketing. Being a trainer at heart, throughout the years, Steve has also guided and supervised trainers to be more aware of the content they deliver, by helping them create engaging and effective materials and activities which help students participate and learn with further interest.

Course Funding Options

For Individuals

    Candidates can benefit from a 70% rebate of the course fee via tax credit. Get Qualified is an initiative that supports the personal development of individuals for the achievement of qualifications and certifications required by industry.

    Learn more about this scheme »
Course Funding Options

Frequently Asked Questions

Who We Are

We are a team of specialists passionate about our work and with a common ambition to share learning experiences with people in the business community and civil society.

Under the brand name LEAD Training Services, our team has attracted an impressive pool of professional trainers from different areas of business.

This makes us the only professional training organisation in Malta that can offer cutting edge training programmes across a broad spectrum of topics. We do not believe in one-size-fits-all training programmes and in line with our belief we customise our programmes to our individual customer’s needs.

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Our LatestNews

Posted on: Thursday, March 17th, 2022

Here are 11 reasons why you should enroll in LEAD Training Services’ Corporate Series courses:

1.     They are accredited courses. Our Corporate Series courses are fully accredited by the MFHEA, at MQF Level 5, 2 ECTS. This means that the courses have employment and academic value. So our courses will help you to get the very best out of your investment and time.

2.     They are short courses. Sometimes, the best way to learn, is by getting to the gist of it. These courses are 7 to 10 hours long but well informative, split over 3 mornings, in order to give you enough time to balance your work schedule, while investing in your continuous professional development.

…read more »