Learning Outcomes

• Develop innovative ways of effective business writing;
• Plan the structure of a business report, memo, letter or e-mail;
• Design and develop the narrative of a business report, e-mail, letter, memo;
• Demonstrate how to deal with letters or e-mails of complaint in a professional and effective manner;
• Describe how to put a formal letter or e-mail correspondence together;
• Develop and operate different tools that may enhance the professionalism of a business report;
• Establish ways and techniques on how to deal with complaints or sensitive issues in writing;
• Professional writing for social media and online chats.

Accreditation and MQF level

A CPD Award accredited with 2 ECTS credits (MQF Level 5) by the Malta Further & Higher Education Authority (MFHEA), the Award in Business English: Professional Writing Skills will be presented to delegates who successfully attend all modules and obtain a minimum pass in the relative assessment (in- class exercises).

Course Duration

This course is made up of 2 half-day sessions.

Entry requirements

Minimum of 2 A Levels and 5 O levels OR a minimum of 3 years’ experience working within office administration (private or public) organisation. No academic entry requirements are required for persons of 23 years of age or more.

Trainer

Malcolm J. Naudi

Malcolm J. Naudi was born in Sliema, Malta, in 1961. He obtained his secondary education at St Aloysius College, Birkirkara, his upper secondary education at Stella Maris College, Gzira, and furthered his studies in journalism and mass communications at the University of Malta and overseas.

At the age of 16 he started working as a cub reporter in the Newsroom of the Times of Malta and after completing Sixth Form rejoined the paper. He was a full-time journalist until 2007, working in all the editorial departments, mostly with The Sunday Times, where for 16 years he was Deputy Editor, among other responsibilities.

In 2008 he set up Malcolm J. Naudi Communications, which specialises in public affairs, PR consultancy, TV production and new media. He is managing director of Know Now Ltd, the company that owns the Malcolm J. Naudi Communications brand.

Malcolm currently acts as Communications Officer of the English-Speaking Union of Malta, which was officially inaugurated in May, 2010, with the attendance of over 50 delegates from around the world. He is also a founder member and chairman of the Institute of Maltese Journalists. The Institute was formed in 1989 and he has been chairman since 2001. In this capacity he is a trustee of the Tumas Fenech Foundation for the Education of Journalists.